Privacy Policy
Learn how Level Up Digital Solutions collects, uses, and protects your personal information when you visit our site or work with us.
Effective date: August 18, 2026
Level Up Digital Solutions, LLC ("us", "we", or "our") operates the levelupdigitaladvertising.com website and related services (collectively, the "Services"), such as when you:
- Visit our website at levelupdigitaladvertising.com, or any other website of ours that links to this Privacy Policy
- Engage with us as a client, prospective client, or vendor, including through proposals, onboarding, or account management
- Engage with us in other related ways, including any sales, marketing, or events
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and the choices you have associated with that data. By using the Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from levelupdigitaladvertising.com/terms-and-conditions.
If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at info@levelupdigitaladvertising.com.
Summary of Key Points
This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics in the full sections below.
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.
- Do we process any sensitive personal information? We do not process sensitive personal information.
- Do we collect any information from third parties? We do not collect information about you from third parties, other than the analytics, advertising, and business tools described in this Privacy Policy.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, process payments, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.
- In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties described in this Privacy Policy.
- How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information, though no method of transmission or storage can be guaranteed to be completely secure.
- What are your rights? Depending on where you are located, applicable privacy law may give you certain rights regarding your personal information.
- How do you exercise your rights? The easiest way is by contacting us using the details at the end of this Privacy Policy. We will consider and act upon any request in accordance with applicable data protection laws.
Definitions
Service
Service means the levelupdigitaladvertising.com website and any related client portals, forms, or tools operated by Level Up Digital Solutions, LLC.
Personal Data
Personal Data means data about a living individual who can be identified from those data, or from those and other information either in our possession or likely to come into our possession.
Usage Data
Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself, for example, the duration of a page visit.
Cookies
Cookies are small files stored on your device, such as a computer, phone, or tablet.
Data Controller
Data Controller means the natural or legal person who, either alone or jointly with others, determines the purposes for which and the manner in which any personal information is, or is to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor, or Service Provider, means any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers, described below, in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data, including website visitors, prospective clients, current clients, and vendors.
Information We Collect
Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you express an interest in our Services, complete a form, request a proposal, engage us as a client, or otherwise contact us. The personal information we collect depends on the context of your interactions with us, but may include:
- Names
- Phone numbers
- Email addresses
- Mailing address, city, state, and ZIP or postal code
- Job titles and company information
- Contact preferences
- Billing and payment information submitted through our payment processor
- Information you provide in proposals, statements of work, or onboarding forms, such as business goals, marketing budgets, and existing account access
We do not process sensitive personal information, such as government identification numbers, health information, or biometric information, in the ordinary course of providing our Services. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity, such as your name or contact information, but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, general location, and information about how and when you use our Service. This information is primarily needed to maintain the security and operation of our Service, and for internal analytics and reporting purposes.
The information we collect automatically includes:
- Log and Usage Data. Service related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Service, including your IP address, device information, browser type, pages and files viewed, searches, and other actions you take.
- Device Data. Information about the computer, phone, tablet, or other device you use to access the Service, including hardware model, operating system, and system configuration information.
- Location Data. General location data based on your IP address, or more precise location data if you grant permission through your device settings. You can opt out of precise location collection by disabling location services on your device, though this may limit certain features of the Service.
Google API Services
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
How We Use Your Information
We process your personal information for a variety of reasons, depending on how you interact with our Service, including:
- To respond to inquiries and offer support to you
- To send administrative information to you, such as details about our Services, changes to our terms and policies, and other similar information
- To prepare and deliver proposals, quotes, and statements of work
- To process payments related to our Services
- To request feedback and to contact you about your use of our Service
- To send you marketing and promotional communications, in accordance with your marketing preferences and applicable law. You can opt out at any time as described in "What Are Your Privacy Rights?" below
- To deliver targeted advertising to you, including on third-party platforms
- To post testimonials on our Service, which may contain personal information, with your consent
- To protect our Service, including fraud monitoring and prevention
- To evaluate and improve our Service, marketing, and client experience, including identifying usage trends and determining the effectiveness of our campaigns
When and With Whom We Share Personal Information
We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs, such as the Google Maps API or Places API. We obtain and store on your device, or "cache," your location. You may revoke your consent at any time by contacting us.
- Affiliates. We may share your information with our affiliates, including any parent company, subsidiaries, joint venture partners, or other companies under common control with us, who will be required to honor this Privacy Policy.
- Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
- Service Providers. We share information with the third-party Service Providers described in the "Cookies, Analytics, and Other Tracking Technologies" and "Business and Client Management Tools" sections below, solely to perform services on our behalf.
SMS text messaging: text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Cookies, Analytics, and Other Tracking Technologies
We may use cookies and similar tracking technologies, such as web beacons and pixels, to gather information when you interact with our Service. Some online tracking technologies help us maintain the security of our Service, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and Service Providers to use online tracking technologies on our Service for analytics and advertising, including to help manage and display advertisements and to tailor advertisements to your interests. To the extent these online tracking technologies are deemed to be a "sale" or "sharing," including targeted advertising as defined under applicable state laws, you can opt out as described below under "Do United States Residents Have Specific Privacy Rights?"
The tracking technologies currently used on our Service include:
- HubSpot. Our Service is built on and operates using the HubSpot platform, which places tracking cookies and collects Usage Data to help us manage our website, forms, email communications, and client relationships.
- Google Tag Manager, Google Analytics, and Google Ads. We use Google's tools to measure and analyze traffic on our Service and to manage and measure advertising campaigns. To opt out of being tracked by Google Analytics across the Service, visit tools.google.com/dlpage/gaoptout. For more information on Google's privacy practices, please visit the Google Privacy & Terms page.
- Meta (Facebook and Instagram) Advertising. We may use Meta's advertising tools, including pixel-based tracking, to measure and deliver advertising on Facebook and Instagram.
- FullStory. We may use FullStory or similar session-analytics technology to record and analyze how visitors interact with our Service, in order to improve site usability and performance.
Other opt-out resources include optout.networkadvertising.org and networkadvertising.org/mobile-choice.
Business and Client Management Tools
In addition to the tracking technologies described above, we use certain third-party tools to operate our business and manage our relationships with prospective and current clients. These tools may process personal information that you provide to us directly, such as your name, email address, or company information, but they are not used to track visitors on our public website. These tools currently include:
- Qwilr, which we use to prepare and deliver proposals and quotes to prospective and current clients.
- Sprout Social, which we use to manage and schedule social media content on behalf of our clients and our own accounts.
- Semrush, which we use for search engine optimization and competitive research in connection with the marketing services we provide to clients.
We may add or change the tools we use to operate our business from time to time. Where a new tool begins collecting personal information from visitors to our Service, we will update this Privacy Policy accordingly.
Specific information about how we use tracking technologies and how you can manage your cookie preferences is set out in our Cookie Notice, where applicable.
Payments
We use HubSpot Payments to process payments made through the Service, including invoices, deposits, and retainer payments. Your payment card or bank information is submitted directly to HubSpot Payments and is handled in accordance with their applicable privacy policy and security standards. We do not store your full payment card or bank account details on our own servers.
Do We Offer Artificial Intelligence-Based Products?
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies, collectively, "AI Products." These tools are designed to enhance client campaigns, automate marketing workflows, and provide innovative solutions.
Use of AI Technologies
We provide AI Products through third-party service providers, "AI Service Providers," which may include providers such as Google Cloud AI, OpenAI, and Amazon Web Services AI. As outlined in this Privacy Policy, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for the purposes described in "When and With Whom We Share Personal Information" above. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
Our AI Products are designed for functions such as:
- Marketing content development
- Automation and workflow bots
- Marketing and audience research
- Search and content optimization
- Translation
- Image analysis
- Natural language processing
How We Process Your Data Using AI
All personal information processed using our AI Products is handled in line with this Privacy Policy and our agreements with AI Service Providers, to safeguard your personal information throughout the process.
How to Opt Out
To opt out of the use of AI Products in connection with your personal information, you can contact us using the contact information provided at the end of this Privacy Policy.
How Long We Keep Your Information
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law, such as tax, accounting, or contractual requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, for example because your personal information has been stored in backup archives, we will securely store it and isolate it from further processing until deletion is possible.
How We Keep Your Information Safe
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Service is at your own risk, and you should only access the Service within a secure environment.
Do We Collect Information from Minors?
Our Service does not address anyone under the age of 18. We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Service, you represent that you are at least 18 years old. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under 18, please contact us at info@levelupdigitaladvertising.com.
What Are Your Privacy Rights?
Withdrawing Your Consent
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in "How Can You Contact Us About This Notice?" below. This will not affect the lawfulness of processing before your withdrawal.
Opting Out of Marketing Communications
You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails, or by contacting us. You will then be removed from our marketing lists, though we may still send you service-related messages necessary for the administration of your account or to respond to service requests.
Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. If you choose to do so, this could affect certain features or services of our Service.
Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. California law requires us to let you know that we do not currently respond to DNT signals for this reason. If a legal standard is adopted that we must follow, we will inform you in a revised version of this Privacy Policy.
Do United States Residents Have Specific Privacy Rights?
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Real name, alias, postal address, telephone or mobile number, unique personal identifier, online identifier, IP address, email address, and account name | YES |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | YES |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location | YES |
| H. Audio, electronic, sensory, or similar information | Images and audio, video, or call recordings created in connection with our business activities | YES |
| I. Professional or employment-related information | Business contact details, job title, work history, and professional qualifications if you apply for a job with us | YES |
| J. Education information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from the categories above to create a profile about, for example, an individual's preferences and characteristics | YES |
| L. Sensitive personal information | Social security number, account log-in, financial account, precise geolocation, or other sensitive data | NO |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, by phone, or by mail, in the context of receiving help through our support channels, participating in surveys or contests, or as part of delivering our Services and responding to your inquiries.
We will use and retain the collected personal information as needed to provide the Services or for as long as you maintain an active client, vendor, or account relationship with us.
Will Your Information Be Shared with Anyone Else?
We may disclose your personal information to our Service Providers pursuant to a written contract between us and each Service Provider, as described in "When and With Whom We Share Personal Information" above.
We may use your personal information for our own business purposes, such as internal research for technological development. This is not considered a "sale" of your personal information. We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve months in exchange for monetary consideration, and we do not intend to do so.
Your Rights
You have rights under certain US state data protection laws, which may be limited in some circumstances. These rights include the right to:
- Know whether or not we are processing your personal data
- Access your personal data
- Correct inaccuracies in your personal data
- Request the deletion of your personal data
- Obtain a copy of the personal data you previously shared with us
- Non-discrimination for exercising your rights
- Opt out of the processing of your personal data if it is used for targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects
Depending on your state of residence, you may also have the right to obtain a list of the categories or specific third parties to which we have disclosed personal data, the right to limit use and disclosure of sensitive personal data, and the right to opt out of the collection of sensitive data or data collected through voice or facial recognition features.
How to Exercise Your Rights
To exercise these rights, you can contact us by emailing info@levelupdigitaladvertising.com, by visiting levelupdigitaladvertising.com/contact-us, or by using the contact details at the bottom of this Privacy Policy.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf.
Request Verification
Upon receiving your request, we will need to verify your identity to determine that you are the person about whom we have information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. If we cannot verify your identity from information already maintained by us, we may request additional information for verification, security, or fraud-prevention purposes. If you submit a request through an authorized agent, we may need to collect additional information to verify your identity, and the agent will need to provide written, signed permission from you.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing info@levelupdigitaladvertising.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of our reasons. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine the Light" Law
California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information, if any, we disclosed to third parties for direct marketing purposes and the names and addresses of those third parties, in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing using the contact details below.
Do We Make Updates to This Notice?
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective date" at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy periodically.
How Can You Contact Us About This Notice?
If you have questions or comments about this Privacy Policy, you may email us at info@levelupdigitaladvertising.com, visit levelupdigitaladvertising.com/contact-us, or contact us by post at:
Level Up Digital Solutions, LLC
320 Decker Drive
Suite 103
Irving, TX 75062
United States
How Can You Review, Update, or Delete the Data We Collect from You?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To make such a request, please contact us using the details above.